Telkom the ****mer

I’ve had the worst experience with Telkom since July 2024. They always say there isn’t enough money to debit from my account, whereas I’ve sent proof that there is. There is an extra charge fee of R199.00 whenever they don’t debit, I called their call Centre and was assisted by a guy called Thembela Colani, he said I must send him proof of my bank statement and he confirmed that the problem was on their side and sent me an email confirming I won’t be charge extra. To my surprise on the I was sent an sms saying I must pay R1150 I think, that was in October 2024 after they again didn’t debit the usual R449 on the date which I had opted for which was the 5th of every month. On the 25th of October 2024 they debited R828.85 which I didn’t understand why this amount as it didn’t add up, on the 29th of October 2024 my account was suspended, I called their pathetic call centre and the agent dropped the call because she could not answer my questions! Pity I forgot her name! called again on the 30th October 2024 and I was assisted by a guy named Thabang, he blamed the whole thing on my bank and said Capitec did not release the funds! And I must ask them for my refund! I told him they never account to anything, now that I’ve provided them with everything they had asked for they blaming Capitec Bank! I am so upset because Telkom is playing with our hard earned money! They is no way I would not have money for their debit order because I work using the wifi. I would like to get to the bottom of this because now my husband and child are sitting at home without WiFi and Thabang had said it will be unsuspended on Tuesday. Can you imagine the frustration because we do everything using the wifi. After this experience I will change to another network provider. This is not even a contract, it’s a month to month. Telkom please stop ****ming us our monies!