Telkom the ****mer and rude customer care agents sinazo and her supervisor

Am in total disbelief,shocked and highly disappointed with Telkom I called the customer care this morning to assist with the LTE bundle 3gig I purchased that got depleted in less than 1hour 30min only to be told that I was on Google, face book,tik tok and WhatsApp I then told them I don't dispute being on those apps but I was only on Google when I was still at home using WiFi and a whole 3G can't be finished because of these apps because I believe they don't chow that much

What really annoys me is that they kept me on hold for over an hour saying they going to check what really transpired till the line went off

I've been a loyal customer for over 10years never had I loaded air time or data then something like this happens Is this how telkom employees treat customers? Or telkom itself is now ****ming me

I would really appreciate being imbersed that data please and thank you

Kind regards Grace Zulu ***