TELKOM THE ****MER

In September 2023 I went to TELKOM Mall of Africa to get a phone contract.I was told my application will never be approved if a mandate was not finalised.We did everything and my application was indeed approved.I then expected Telkom to debit my account end of Oct they didn’t, end of Nov they didn’t , I then called to ask what was going on because the they would just go into my account randomly and take money.I was then told that my phone was suspended due to non payment.Shocked as I am I asked why are they not debit my account because my employer is even querying the fact that my account always has big amount which means I'm not paying. I was then told Telkom does have my debit check mandate as a result they can debit my account.Funny they had already taken money from the same account they claim they can debit.Then explained in my side I do have a debit check mandate which was approved in September 2023 when I took a phone contract.Telkom continued not to debut but going into my account randomly and taking any amount they wish to.I called a gain and again and again with luck .The unfortunate part was that I now stay in Ermelo due to work and there no Telkom shop around here. This mess continued until I decided to call again in May and the agent yold me to pay R1100 and he will the send a request that I be sent a new debit order manade to sign so that the can be able to debit my account regularly.While talking to the agent I paid R1200 and waited for the debit order mandate and nothing came through.The next thing that I received was an sms on the 24 June 2024 saying I should make a payment for June to avoid my service being suspended.Indeed on the 27th I made that payment to Telkom as per their instructions.To my shock on the 28th June TELKOM went to my account again and took R3205.12 when they had instructed me yo pay for June. I called Telkom furious bcos this was a serious inconvenience bcos I had other debit orders to pay .I spoke Phumzile who told me the only time I will get a refund its after 10 days I then asked what should happen to my debit orders, she just hang up on me.I contacted my bank to request them to reverse the payment surprise surprise , I was told they couldn't because Telkom use the debit check to debit my account .What surprises me is why are they able to debit randomly using the same debut check they claim not to have.TELKOM IS A **** IM TELLING YOU AND TIRED OF CALLING THEM ASKING THEM TO RESOLVE THIS ISSUE AND I WANT MY MONEY BACK ASAP.THIS COMPANY IS DISTURBNG MY PEACE WITH THEIR INCOMPETENCE.