Telkom the ****mer

If I could rate it negative stars I would. I seriously am shocked that the doors of this ****mer are still open and they are fully operational. I have sent emails to 11 different email accounts affiliated with Telkom call centre agents and have requested numerous call backs and have yet to receive even one. They have now sent my details to a collection agencies lying about me owing R3900 on my cellphone contract even though I have send numerous emails with my bank statement and proof of payment showing the payments I have made. They are a bunch of ****** and management is impossible to get ahold of. The incompetence of their accounts team almost seems intentional because I refuse to believe that a total of 11 different people are so dense that allocating payment for a totality of two months is so difficult to do. I have numerous case numbers that have yet to be resolved and have numerous mails saying I’ll be contacted in 72 hours and yet I still wait. Every time I call in it’s like logging a brand new issue because apparently jotting down notes regarding queries of a clients profile is impossible for them.