Telkom -The masters in poor customer service

After months of my ADSL not being available, I cancelled my Telkom account on 18 March 2018. Depsite cancelling, I kept on receiving invoices. I paid R 2,550 to Telkom since cancelling my contract. In October 2018 I cancelled it again. In February 2019, a lady, Victoria Mfelasakhe Mo***eng, help me to lo a dispute. It seemed that my case was finally getting attention. I received notice that my "outstanding debt" has been written off. Debt for service not received (as I cancelled the service in March). I still need my R 2,550 to be repaid. All notifications and communication to Victoria Mfelasakhe Mo***eng, regarding the refund of the money paid, remained unanswered. Maybe her email was offline, or her Inbox was full. I hope that she might be able to read the message here, and refund my money..... BTW: I still received invoices, up to April 2019.