Telkom - The Manifestation of Terrible Service

It's now been 2 weeks since I called Telkom Sales to have my line upgraded from 10Mbps to 100Mbps. I don't know what the hell I was thinking trying to put faith in Telkom for their service. I've had my Telkom Line for a while, and when it works, it works. As soon as you engage their Service Domain all hell breaks loose and I'm starkly reminded how pathetic their service is.

The Sales person said it would take 24 hours to have my line upgraded. Since 07 July 2018, I've contacted Sales and Technical Support 11 times and each time the one department blames the other and tell me to contact them. I've received no calls, no notifications, no contact whatsoever with regards to progress, even though I was promised that I would receive SMS progress updates.

Just yesterday, I called Sales again and they assured me that a technician has been deployed to move my line to the 100Mbps Port on the Exchange, link my profile and that it will be resolved today (21 July 2018) but yet again that was a lie and it's been consistent for the last 2 weeks. Telkom has no notion of responsibility, accountability or follow-through. Each time you call you get asked the same information, the same questions, the same clueless individual on the other end making another promise that'll last a day and not get fulfilled.

I'll be requesting my Service Number from Sales on Monday to have my ISP moved to Axxess where I've enjoyed amazing service where my Mobile Service Offerings are concerned. Judging from other people's experience of moving from Telkom, I assume that will also be an ordeal for me, but one that is well worth having.