TELKOM the laughing stock of PTY LTD Companies

I logged the dispute below. Hazel from Telkom said management were looking into my credit. That was 2 weeks ago and NOTHING!!!!! TELKOM THE LAUGHING STOCK OF PTY COMPANIES I logged a dispute with Telkom on the 3rd May 2018. They owe me a large credit for services I have not had for 2 years but I have paid for them. I have spent a total of 13 hours 39 minutes on the 10210 number , escalated my dispute to supervisors ,Managers, Team leaders, 4 X Telkom Stores, 21 X Emails and 9X conversations with their Facebook Rangers problem solving team and NOTHING.....ABSOLUTELY NOTHING has happened. I am a Business owner and if I had to treat my customers like this I would have closed my Business long ago. Its about time a major Telecoms player comes to South Africa to show Telkom how to run a Business...as they are a shambles and their service is non existent ....diabolical ....Telkom you are a joke. But pay your bill late and they will come down on you hard ...let them owe you money and you will simply hurry up and wait...You leave me no option but to go the Legal route with this ...perhaps you will respond then...