Telkom, the lack of service is disgusting

<p>2 weeks ago today, (today being the 6th of September) I logged a fault with Telkom stating that my Adsl line was done. I went through the procedures of automative fault logging and speaking to a representive. After receiving the sms to say that your fault had been logged, I waited a few days.</p> <p> </p> <p>In the past, Telkom has been prompt and efficient with sending a technician to sort out issues and I have had no issues with them until now... When no one contacted me, I phoned 10210 again to be told that it's not a Telkom fault, it's an mweb fault. I phoned mweb who confirmed that everything from their side is working fine and the reason for the fault is because of the line not being authenticated.</p> <p> </p> <p>After checking my username and password with mweb and trying the Telkom guest user name and password, mweb told me that it's a Telkom fault. Mweb then logged a fault from their side with Telkom.</p> <p> </p> <p>To cut a long story short... I have phoned Telkom everyday for the last week and a half (the call centre staff have been really friendly and sympathetic) but all I get told is that they will escalate my fault. It's been escalated 4-5 times now, today being the 5th time and I have been assigned 4 different technitians (one even phoned me to see if the problem had been sorted out and when I said no, he said he would be there during the course of the day as he was in my area... That was last Tuesday, I'm still waiting...)</p> <p> </p> <p>A very friendly call centre lady called Bongi told me today that she can see on the system that technitians are assigned and then get taken off my case which is strange??????</p> <p> </p> <p>I'm a photographer who works from home and am completely reliant on Internet for my business. It's now been 2 weeks and still nothing... </p> <p> </p> <p>Unfortunatley Telkom, I use to sing your praises about how efficient you were to people but you have seriously dropped the ball this time around. The lack of communication and technitians, and then to be told that 4 have been assigned and then taken off is disgusting... </p> <p> </p> <p>I am keeping clients waiting and can't deliver artwork to them or respond correctly with email which is damaging for my business... </p> <p> </p> <p>I will keep phoning everyday until this problem is rectified and you can be rest assured that I will no longer be talking about you in a kind light. Your lack of service and professionalism is appalling and needs to be sorted out ASAP </p> <p> </p> <p> </p> <p> </p> <p> </p>