1 reviews | Active since Sept 2018
TELKOM THE INEFFICIENT
I was convinced by the telesales rep to go for this wireless deal. I was told that a free phone would be couriered and that it was a done deal. This phone was because of copper theft \I was told. Well, true, this piece of junk was delivered and they IMMEDIATELY cut my copper. This fact I WAS NOT INFORMED OF. So, 9 days later, still no landline. This is after 8...yes 8 calls to the useless call centre, logging 2 faults and 2 trips to N1 city shop. Still nobody has offered any solutions and I remain without a landline. I sheer frustration, I am overjoyed that I decided to CANCEL my TELKOM line on account of their gross inefficiency and complete disrespect and disregard for their clients (more that 40 years). My time and irritation meter is worth a lot so let them give me any form of bill!!!! They'll get mine back and this will be referred to the ombudsman. I have NEVER experienced such inefficiency. And to boot, the *********** staff get a salary. I URGE ALL CONSUMERS TO SAY NO TO THIS **** DEAL OF A WIRELESS PIECE OF ****. THE INSTRUMENT IS RINKY DINK AND 8 DAYS LATER I AM WAITING FOR OT TO WORK. It is actually laughable. I will do everything in my power to disseminate this message.
Good day Gailedel
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
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Regards
Gerard
Telkom Social Media Team
Best regards,
Good day Gailedel
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
