Telkom - The "I cannot relocate a landline" Saga

I normally don't post online or even complain but this is ridiculous. It's been 135 days, that's over 4 months, since I requested to have my line relocated to my new address which is 800m away from my old address (Interestingly the website indicates that this will take 2 weeks, boy was I in for a surprise!!!). Mine didn't even get as far as getting to one of the technicians on the ground. I don't have a Telkom line and I am not with Telkom as a cellular provider so you can imagine after over 8 hrs of calls so far, how much the bill is for just calling the unhelpful staff. You wait on average 30 mins just to speak to a call centre agent who never calls you back or take ownership of your issue and it just sits in a state of limbo. I had various excuses from "It's stuck", "someone didn't take ownership of the request", "It's a system error on our side" to name a few...and each time it’s a different problem. I spoke to so many agents between April to now, Malusi (2018/07/06), Lindiwe (2018/07/09), Thandozella, Sibusiswa (2018/06/25), Thulisile (2018/06/25), Marlon(Supposedly a manager), Aleesha, Malusi (Another manager supposedly), Cindy (Escalations 2018/07/12), Noluthando (2018/07/09), Nikiwe Zwane (supposedly a manager 2018/07/09), Samke Mbele (2018/07/09), Abulele (2018/07/24) -- Out of all these people I have not received any confirmation that a technician is coming to relocate my line and sitting without ADSL access. For someone working in the IT/Database space, this is a major inconvenience and makes a corporate company like Telkom look *********** if they cannot even handle something as pedestrian as a relocation.

Ref: ********** 05A, look that up and you will see all the calls and queries I made with regards to this. Apparently, there is an internal ticket logged to the technical team, Ticket No. ********** but all this means nothing because I am still sitting without a landline. I would have understood if I lived on the outskirts of a city but I live in the smack bang in the centre of the cape metropol. Unfortunately, our area is NOT earmarked for fibre for the coming year either.

Please get a technician to get my 20Mbps line relocated this week. I’ve been waiting for more than 4 months.

Awaiting a speedy reply.