TELKOM the HEIGHT of DISGUSTING SERVICE!!!!!!!!!!!

I am convinced that Telkom trains their customer support team to irritate clients so much that they do not call back. We secured the the service of Telkom for uncapped data at the beginning of this year. Since having this service Telkom has been down for approximately 95% of the time and unfortunate thing is that we work from home (how many times is ones bosses suppose to believe that the network is down???!!!). We pay every month and they take the money every month and we get no service. I have personally called the customer support over 15 times - I am given a reference number and 2 days later I receive an sms that they matter has been resolved and closed. When was this resolved and closed, if no one bothered to call to check???? I also send fault reporting via sms and in 2 days I get another sms saying its resolved. We pay for a router and to date this has not been delivered - we are using our DWR telephone as the router. I was told on several occasions that the matter has been escalated to management, which is obviously a lie, if I am now sitting and writing this negative review. What would it take for Telkom to fix the internet line or cancel our contract????????