Telkom the Grove

I got a new contract on Sunday and Telkom the grove was supposed the port the number over for me from MTN to Telkom, and that it will take 24 hours. This was never done and it has been 48 hours by now. I called Telkom Call Centre and was advised to call the shop I bought the phone from which are Telkom in the Grove mall. When calling them the lady who answered the phone said the, extremely rude, that the systems are offline and then she pressed the phone down in my ear. I am not happy with the service I am getting from Telkom as this is my first time moving to Telkom and this is the service I'm getting.