Telkom: the greatest disappointment.

I just spoke to Thamandla Zondo at 15:21 today concerning a query I had since 2022 regarding incorrect billing of cellphone insurance. I was sent sms and case numbers of the matter being dealt with but it was never resolved. I gave them alot of time to deal with the matter but it clearly wasn't coming to a close. It forced me to stop making payments from Jan 2024 to get them to correct the billing. But it took them a whole 5/6 months where they suspended my account focusing on non-payment rather the issue on hand.

I had to go to Telkom again to get the matter resolved once more in April this year, they said they will resolve the matter in 72 hours and it took another month. They didn't look at the emails or call me on their own accord.

They just wrote me letters for payment. Even though they made removed the insurance that I didn't pay by force they only did so from January 2024. They didn't make any adjustments to the incorrect amount I was charged that I faithfully paid for 1 year until Dec 2023.

Meanwhile since Jan 2024 I had to purchase additional data and minutes and sms for months. I then queried this with them to make an adjustedment and remove the top up billing from the account that's been unused and suspended as we will no longer be able to use it. I was told this is impossible. Almost 2 years Telkom wasted my time and money and caused me so much stress even during a time we were experiencing emotional turmoil due to passing of family and friends.

This mobile network should not be in this industry. They were a great disappointment to me and my family and friends.