Telkom : The Goliath that Thrashes David (me)

I have had a dispute with Telkom about a fibre home product. The dispute dated as far back as May 2018. I become so desperate with Telkom who can't give me answers that I decide to stop paying my account hoping they will understand the seriousness of the matter. Telkom failed to give me the info to explain their charges they charge me instead they handed me over on 22 Aug 2019 for collections to their attorneys. On top of that they go and list me as a default payer on my credit profile on the same day they hand me over, WITHOUT even allowing me to put forward my version. I see this is bullying tactics from Telkom. Being in a catch 22 situation I then paid the amount due to rectify the negative impact on my credit profile. I then try to get Telkom to remove the default on my name and to issue me with a paid up letter ALL IN VAIN. I beg that you please email me my paid up letter PLEASE!!!