Telkom the Goliath and we the David.....

I have had the displeasure of dealing with different Telkom operators, to be fair some of them have been helpful up to an extent. I have been struggling with them for the past 6 months to sort out one problem. I have looked at the reviews that people wrote regarding Telkom, and I have concluded, that the COVID 19 pandemic has not affected them at all. They must have a solid stream of income, and they dont need customers to keep them afloat. This is the only explanation I have for them employing *********** and downright rude people within the customer care department. Operators, actually use the old line... I cannot hear you and then disconnect your call. If it was not so insulting it would actually be funny. The other astonishing fact is, the following. No one from Telkom, read these reviews so, this is just us airing our frustration into cyberspace. This is now my 2nd or 3rd review... I have read the others submitted, not flattering, but I have not seen ONE response from the company..... It is scary how confident Telkom it that they will never lose us as customer, why because we are being held hostage by their flash in the pan BIG deals, which we sign up for.... I am just airing out my frustration....