Telkom The Glen & Telkom Insurance

<p>I Opened a contract around about in May 2016 with one of your sale consultants Shedrick, I got a Sony Xperia Z5 Compact,</p> <p>Shedrick asked me would I like insurance to cover the phone from theft,loss or damages, I then proceeded with the Insurance, Shedrick did not explain the terms and conditions nor did I sign any agreement regarding how the insurance works, unfortunately my device was ****** and I have all my necessary documents to claim.</p> <p>On Saturday the 12/11/2016 I went in to Telkom and got hold of the Insurance company and I received a piece of paper called How to Claim, on that piece of paper states that the Telkom sim card had to be in the phone at the time of loss, I never got told that when Shedrick asked me do I want insurance, as I do not use any contract sim cards.</p> <p>If Sherick had advised me about this when I opened the contract, I wouldn’t have taken the insurance as I know I do not use Contract sim cards.</p> <p>This is very unfair as I have being paying this insurance for nothing, I do blame Shedrick for not informing me about having the Telkom sim card in the phone for the insurance to work.</p> <p> </p> <p>I am very disappointed with this situation, as for a big company as Telkom this should not happen.</p> <p>If I cannot claim I would like all my money back that I spent on the Insurance,</p> <p>I will be taking legal action on Shedrick and Telkom the glen , if this does not get seen too immediately.</p> <p> </p> <p>And Telkom The Glen sales consultants are very rude and lazy.</p>