Telkom the Glen, no one knows what is going on

I wanted to apply for telkom uncapped LTE today. On the website it says that you can visit a Telkom store and walk out with the service. I went to Telkom the Glen and a consultant there told me that they cannot help me as I have to first bid for a spot online and that only once I have the refference number for the successfull bid should I come back and they can assist. This was not the case. I went back and that consultant was not there, I spoke to another consultant and she told me that they cannot help at all. She gave me the general Telkom call center number and told me I need to speak to them.<br> <br> Why would you advertise on your website that you can go to a telkom store and walk out with the service if the consultants are not willing to assist? Is the service not available at a walk in store or do your consultnts simply not know what they are doing?