Telkom- the ******ion artists

Telkom should be ashamed of themselves with the way they conduct business.

My husband and I went to Telkom to see if they had good internet packages as we both work online. We were talked into the Huawei LTE and happily took it out with the promise that we could return it within 10 days if it wasn't fit for purpose. After less than 10 days we returned it as it just wasn't working properly. We then started to encounter problems. This was in January 2019.

Apparently you do not get a 10 day window in which you can return your product. That was the first lie our salesman told us, the first of many.

A couple of weeks later Telkom took money from my husband's account, a payment for the internet that we cancelled. My husband called them multiple times and ended up having the transaction reversed at the bank. This then happened again the following month. Every time we spoke to someone at Telkom there was a different reason for taking the money.

My husband then had to pay fees to have his bank account number changed so that Telkom could not take money again. That's when the threatening sms's started. We even went in to Telkom several times and got all the cancellation paperwork etc Fast forward to May and they have turned off my husband's mobile phone that is also with Telkom. They have said that we owe them over R1000 but were unable to tell us what for. After daily phone calls for over 3 weeks, every time getting a different operator with a different amount and reason for that amount. They then told us that we can pay R401.70 and have the phone switched back on, as payments for that number were actually up to date. The reason for this amount is apparently because we reversed the payments that never should have taken place to begin with. So even though Telkom took money out of our account without permission for a cancelled product, we still have to pay for taking OUR money back. After much argument and frustration, we decided to just pay the money because we need a phone and are tired of threats of being blacklisted. So we paid it and nothing...... so we call again and they said that we need to pay an additional R600! This is now becoming beyond ridiculous. So we are R400 down and no further. Then the agent on the phone says that she can see that Telkom are in the wrong but that we need to make the payment anyway to get the number unblocked and that we can then follow up for a refund. What a joke! What guarantee do we have of actually getting this money back? We have been **** to and bul**** by Telkom repeatedly. This review doesn't even come close to actually explaining all the stress and time that we have put in to this. They are money- hungry bullies who get away with whatever they want. There is clearly a lack of communication within the company and obviously not enough training is given to the customer service agents. I regret ever setting foot inside a Telkom shop. I have lost all hope of this ever being resolved, and our phone is still blocked. We strongly advise people not to use Telkom, for any of their products and services.