Telkom...the elephant that cant turn around.

It has been said that some major corporation are so big that they move extremely slow before an action or decision is implemented. Telkom seems to be the proverbial elephant that has a problem turning around. I've logged numerous complaints about the same billing issue but it seems no one is able to resolve my problem. First, I had a cancellation gone bad...still being billed for it. Then a router that gave me nothing but grieve that still appears on my account. Finally communication that is so dissatisfying it makes me want to vomit. I can't handle this kind on incompetency. I've had bad service in the past but this makes me feel like I'm being ignored. I can't keep spending money making calls, logging service requests or going into contact centers for help. If anyone in that company has the capacity to converse with me re my problem in simple, plain english...please make contact with me. My only wish for 2016, after neglecting all other wishes due to ****py service from Telkom, is that someone calls me and helps me deal with my problem.