1 reviews | Active since Jun 2016
TELKOM THE ********
<p>When you hear the name Teklom you would think that they are honourable company. I signed a contract with Telkom in 2014 and since regret it! I have been having trouble regarding Data that depleted so quickly(500MB WOULD NOT LAST A DAY,purpose is for email use at home).When i queried it they could not give me an explanation as to where my data has gone. When I grew tired of this as i Pay every month for nothing and serivice is horrible as Telkom as you wait forever to be assisted.Then I even offered to pay the last 7months of my account in full. Then they explaned that its then taken as a cancelation of the acc and therefore with have to pay an extra fee.So I waited my time period out. In the begining of April 2016 I visted Telkom Somerset Mall,was advised by Elric September to return when my contract ends.As there is nothing they can do now.So I returned as advised,Elric was there..and He remembered me. I thought Wow.. he then changed the account to a pre paid service which he explaned that it would be in my best interest asI wont be charged.. I stressed the fact with him that I do not want to pay as I am done with the account and fully paid up which he confirmed. I asked for proof and he emailed me grab screen as they arent able to provide it on paper as Proof( thought that's Bizarre) but okay He sent me the email and trusted his word.This moring I recieve a "Billing account" via email plus they debited my account for May And June..I Am so Tired of Telkom and there horrible service!!!</p>
HI Ltyman
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
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keagan
Telkom Social Media Team
HI Ltyman
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
