Telkom the deathtrap company

This company should not be allowed to provide a service in SA, not that they are able to provide anything. In 2015/2016 I waited months to get my landline "installed", which was not even difficult as the line was all ready installed and they only needed to test and active it. There after I had lots of issues with the adsl line as the technician once explained that the underground cable is damaged and telkom does not want to replace it. Now that I finally have fibre installed, telkom cannot cancel my landline.

I logged in online and did a cancellation there, later on I get a call from telkom "to assist me with the cancellation", this call turns out to be a sales call instead trying to convince me to stick with their pathetic service, once I explained that my fibre is all ready installed and active and that I cannot cancel it, the lady then rudely replies "I cannot cancel your line since Mweb needs to let go of the adsl line first" and hangs up. a bit later I get an email which says that my cancellation was withdrawn. And now when I try to login online to cancel again I cannot log in and there are no accounts available.

A friend of mine also had fibre installed (same area as me) and his line installation was done 2weeks before mine via telkom, he is still waiting on his router and telkom also refuses to active or cancel his fibre installation.

PS. Regarding the story about mweb not releasing the adsl line, it was canceled the instant that fibre was activated.