Telkom the company that don’t care

Telkom i am utterly devastated and disappointed with your services , we have had an internet issue at my parents place , firstly you treat elderly customers very bad which is absolutely unacceptable, secondly my parents have been a Telkom customer for more than a decade and you unable to assist them Your call centres make people wait for hours not minutes or seconds on the phone and further more you’ll keep saying you’ll have high call volumes when you not assisting and helping customers When called through and spoke to a lady called Gugu at your call centre I have been told that you will not be able to assist and that is your process, I think for a big cooperation and communication company in South Africa people should not be supporting you and even business people should move away from you as you can’t assist people when they have issues.

My parents internet has been offline for more than a day because the payment had been made at a local spar and they have the proof and they will to send through but you guys kept telling them that you can’t assist them, just friendly reminder telkom the elderly don’t know about your portals an apps that you have for payments to be made , they used to going to post offices and spars to make there payment you should not be treating them however you feel like because if there is an emergency and they phone lines don’t work it’s only fair that you as a cooperate should be held responsible for my contact details are listed you welcome to contact me as I will be contacting you for further investigation,

People out there don’t use Telkom as they just don’t give a dam