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charl L

1 reviews | Active since Oct 2016

03 Oct 2016, 15:39

Telkom the company that doesn't care

<p>ive already paid for everything a month ago and 2 months ago i ordered a new line. For a month the agents kept telling me there are no ports available and i mut wait for someone to disconnect. Then i found the tech manager in my home town who helped mewith the first part of the instalation. But then after two months there is now a kabel proboem wich they cannot fix in less than two weeks and Oom Du Plesis the manager i found here is ignoring any efforts i make yo ask him for help. Telkom does not care about you as client and they don'nt mind having a bad reputation i feel like theres no hope. i tried calking today again and the sales agent muted her phine instead of putting it on hold and left me there waiting for 20minutes. i wish SA had a internet comoany that actually can deliver.</p>

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Replies (1)
Telkom
Telkom's reply04 Oct 2016, 13:19
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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