Telkom the company no one can contact.

I was issued with an integrated sim card for use with my ADSL line on the 16th September from the Telkom shop in Alberton City. The staff member was unable to activate it because of some system error. He advised me that he would attend to it the following morning. This was obviously a "pipe dream." To date I have attempted to contact the Telkom number 10213 to query when it will be activated, at least 10 times. Only twice have I managed to speak to an actual person, and both times, the system was down, so there was no information available. Is it actually possible to get Telkom to provide a service to customers.