Telkom, the city's communication service with the least amount of communication

Hello Telkom. I have been a telkom customer for a decade, yet recently I had a very unpleasant experience. My contract was up for renewal. I phoned the sales office on Friday, 6 September, and asked to be upgraded to the telkom freeme 2gig free LIT_ contract. While on the phone with the agent, she asked me whether I want my bundles to be topped up or do I want a spending limit. She explained the difference to me, not once mentioning that if I took the top up I would not have the LIT service. I landed with a contract that I did not ask for. I specifically asked for the LIT freeme 2g contract, which I now do not have. When phoning again today, I was told I have to wait for my billing date before I can change this. Why do I have to wait for a service that I initially asked for? Why would I take out a contract that does not include LIT which I specifically asked for. I do not find this acceptable. I was misinformed during the call and now sit with an incomplete contract that I have to pay for. I am adamant that I can simply cancel my contract and go look for another service provider willing to accommodate my needs.