Telkom the bully

I entered into an online contract agreement (23 November 2018) of which included Samsung U Flexy headsets and a Samsung phone, where I was assured to receive the package within 1 week but was only delivered after 2 weeks and did not include any contract/purchase agreement.The last week of December I had issues with my headsets I tried contacting their call centers for days of which is very hard to get a hold of , after numerous attempt the response I got was call the courier guys to come fetch them or visit any Tellkom store so they can book them in and give you your purchase agreement as well.

I sent endless emails of which responses I get are always a shift of responsibility "please contact A B C we can't help ". I took leave to visit the Telkom store at Musgrave where I sat for an hour before I was told system is now offline come back some other day we will book them in and sorry we can't give you your contract we offline. I visited Telkom in Anton Lembede St on an alternative day again I was told they offline and I must call 10213.. for purchase contract and they wouldn't be able to help with my headsets anyway as I have to get my contract and go to Samsung centre at Queen Nandi Drive (such Inconvenience) and request them to assist me because "they can't fix what they sold me" Hmmmm but lady I did not buy these headsets from Samsung !!

I called the Telkom centre again where I was told purchase contract call 10213.. and headsets PLEASE TAKE THEM TO THE NEAREST TELKOM STORE!!!!!!!!!! UNBELIEVABLE ,yet I pay them every month.EVERYTHING BREATHING AT TELKOM NEEDS TRAINING sies