Telkom The Blighty

<p>In April this year I went to Telkom in Somerset Mall and requested cancellation of my landline. (At the same time I cancelled my ADSL line with my service provider, which btw went off without a hitch.) They proceeded to tell me that I had to fill in a form and mail it to an e-mail address they provided. I promptly did it and requested my line be terminated by End May... (I received a confirmation that Telkom received that mail... but that was it) A month and a half later I queried the line again as Telkom was silent and again, Telkom gave me the silent treatment. This carried on until July/August this year and on a hunch, I decided to query them again, but this time resend the application to show them I was serious. <br />And lo and behold, a new confirmation of receipt... and a week or two later they advised they would be cancelling the line. Really? In the interim they expect that I should be paying for a line that should have been cancelled in May already? I feel, in the sense of being reasonable, why did Telkom ignore three months odd worth of mails and only react when they realised I wasn't going to go away? IN fact, in all reasonability, why am I supposed to pay for Telkom's mistakes? Or is it my fault that Telkom don't respond to their mails?<br />I'm sorry Telkom, but to be honest, your service sucks. My ISP had constant comms with me and the DSL line was cancelled without a hitch. You guys on the other hand just couldn't be bothered.</p>