Telkom, the black hole. Did not sign a Contract

<p>On 17 May 2016 I signed out a sim-only month-to-month 100GB wifi service with Telkom Mobile at their Centurion branch, assisted by Kekana. I obviously did not get any device as it was a sim-only month-to-month service that I could cancel at any time. On 4 October 2016 I wanted to downgrade the package to 50GB. I was told that I will have to pay an amount because I'm on a 24-month contract. When I disagreed, they said they will have to log a ticket. I logged ticket number ********** 8. I also went home and 'chatted' to Charlene on the customer site, who said she will resolve it if I email the application. I emailed the application form to ********** On 6 October, I received an sms stating the case is resolved, with no resolution details. On 10 November, I enquired at the Mall@Reds branch and was told I am still on a contract. Hellen assisted me and said she will see to it that it is resolved. On 8 December I went to the Centurion branch to see if it is resolved. The lady told me to phone the Billing department. I phoned them and was told that they cannot resolve it on the phone, I will have to go to the branch where I app****, which is the Centurion branch. I went back to the branch, only to be told that they cannot resolve it, they will have to log a ticket. I logged ticket ********** 1. Needless to say, it is still not resolved!!</p>