RB
Renier B

1 reviews | Active since Jan 2016

22 Jan 2016, 15:28

Telkom, the biggest ******** in the game

Its all good when you want to get a ADSL line or any internet line. You can go in store and do everything you need to and Bob's your Uncle.... Now go ahead and try to cancel your account because your line keeps on dropping and you've been without internet for 2 months.<br> In Jan 2015 we started getting problems after a massive storm. We had Telkom out numerous times but every time the line will be back for a week and down again. I eventually tried to cancel the account but what a surprise. You cannot cancel over the phone and you cannot cancel in the store you bought the service from. You need to send them a email just so they can ignore said email and let your account run up a bill into the thousands.<br> You then get a call after a couple of months of thinking your line is cancelled from a company called Traconline who then want to ****** this money from you with no intention to assist in sorting out the account issue.<br> <br> Bottom line... Stay away from Telkom.. they will not deliver and then **** you into paying for services you did not get!!<br> I've been trying to sort this out with both Telkom and Traceonline for 6 moths with no result whatsoever.<br> <br>

0
Replies (1)
Telkom
Telkom's reply22 Jan 2016, 17:45
Official
Hello Renier Bredenhan,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.