TELKOM THE BIGGEST LOSERS

One Star is overrating the Service of Telkom.

Going for week 4 without internet.

After spending more than a wekk visiting Telkom stores and spending hours on the phone to a call centre to find out why my internet was off, Telkom informed me that according to them it was by mistake, by they cancelled my home data line.

I was then informed that I had to reapply for the line, which I have done. To date (3 weeks) nothing has been done. Endless calls to a call centre saying the application is in progress.

2 weeks back I was informed that that my internet will be up and running within 48hrs. To date, NOTHING.

A week back I called the call centre to, again, follow up. I was told that we need to wait another 3 weeks. I asked to speak to a senior manager, the agent logged a case. To date, NOTHING, NO ONE HAS PHONED ME.

So I resorted to social media last weekend. Telkom then confirmed that a technician will be at my house on Tuesday. Tuesday came and went, and I phoned Telkom again. The agent told me that the technician closed the call. I told him no one came to my house. He then followed up and said he will re-book the technician. Ad GUESS WHAT, to date, NOTHING????

When I called today (Friday the aent told me that we cannot have the line speed we requested (Although this is the line speed that was installed before they switched off the line. I was told to re-apply for a slower line.

I've logged a case again, and I'm pretty sure no one will call me.

Despite numerous Facebook messages, calls, emails, public posts Telkom is just not doing anything.