Telkom the biggest ***** and Rogues

<p>We live in a time were Technology runs the world and it has become a necessity to have an internet connection. As a new client i have had an ADSL line fitted about 3 weeks ago. I have not had internet since day 1. After spending over 30 hours on calls. speaking to over 10 different consultants and supervisors, my query is still not resolved. How can we be forced to use such an *********** provider for ADSL. we have no choice but to bear the brunt on such pathetic service. Teh call centres and sales teams and tech teams are of no use as they have such limited capability. All they do is repeat what you already know. There is no way to speak to managers as this is not a process that they have. You can at times speak to a Teamleader, however they are as useless as teh call centre consultants as they give you teh exact same soppy story. They also have no authority to do anything. There is no thing as an escalation as escalations go nowhere. it goes into a process that is endless. It takes an average of 45 minutes at a time to call telkom, get someone on the line, they transfer you back into to the same que at times. When you finally get through to teh right person they cant do anything and it takes about an hour to find out that you no better off than when you started. Its only because we have no choice and that we have to use your ADSL line that we have to keep calling. If we had a choice you would have a handful of clients remaining. you guys are such a hugh company that makes billions of rands. change your damn processes and change your damn staff. Equip your staff with adequate training. upgrade your infrastructure. get with the damn program. stop robbing people of their valuable time, energy and money. i am so livid. i guess these words will not impact as i see taht there is thousands of complaints against you but you still in business and making mega bucks..... so who the hell am i hey ?????????????? bunch of ****ers !!!!!!</p>