Telkom the biggest **** in telecom industry

Good day I had taken a mobile phone with Telkom on contract from Nov 2022-Nov 2024. The contract ran smoothly as all the instalments were paid for the duration of the contract. I had warning from one of my colleague about the experience of being unduly debited after his contract has ended. With that in mind, I then approached Telkom branch when my contract was about to end and I made it clear that I wasn't renewing the contract. I was given a number to call, which will be answered by someone from a department which is different from the contract cancelation department, they will then transfer your call to the relevant department; and when that happens your call never gets a respond; you will sit online waiting someone to pick your call for hours and it never happens. When i finally go through after many attempts, I cancenled my contract.

The night mare similar to my colleague began, Telkom is been debiting my account even though I no longer have contract with them. Anyone with similar experience can share in order to have a rough stats of how often does this occur to customers.