Telkom - The Bad Service Benchmark

To put it simply Telkom, Telkom Mobile, Telkom Sales department and Telkom Accounts department service' is pathetic.

I had a 4mb ADSL contract with telkom which was working fine. I then had to move residence and went to the telkom store to confirm whether there is ADSL service where I was moving to. They told me that there is ADSL coverage and that I need not worry. Upon moving and querying the move of the line I was asked to wait 2 to 3 weeks. I did. When I queried again I was told that the technician had contacted me to tell me that there is no infrastructure where I stay of which I had not received no such communication. I called to cancel and get a refund as I had paid for a service I hadn't recieved. The matter has been resolved without me getting my monies back nor was I given feedback from a telkom representative.

I again punished myself by signing up for one of their Chinese new year cellphone deals The deal was supposed to come with a free gift. First of all, my order was canceled as the consultant entered in a number that doesn't belong to me, first red flag. I queried this and my order was back on track. Upon delivery, the headsets were missing I logged a call for this with there multiple departments after being ping ponged around to all there different departments, mind you, this took five days after holding for atleast 45min per day and on the fifth day after holding for another 40 or so minutes I was able to log the call. This has been solved, yet again with no wireless headphones nor equal compensation. I queried the package that was being advertised and what I am receiving over the phone and also at the store as there are also discrepancies there and the adverti*****t was taken down and now the consultants claim to not know of no such deal nor can they find it in there archives. At the same time I am being double charged for the incorrect service that I am receiving.

I have had it with Telkom and their false advertising, their bad service and total disregard for even their loyal paying customers. After this all this is resolved I WILL NEVER use your pathetic excuse of a service ever again nor will I ever recommend your service to anyone, not even to a foe. I will tell of your horrific attitude, disregard and service towards your client.

I have had it. Telkom better respond and resolve my my queries immediately!