Telkom - The Art of Contradiction

<p>Since I have been with Telkom the service received has been absolutely autrocious to say the least. Call center staff have been incompentent in resolving my issues and you need to make dozens of calls to get issues resolved which to date a payment dispute has still not been resolved and I have given up. </p> <p> </p> <p>My lastest incident with Telkom though is their own website which contradicts itself. On the one link https://secure.telkom.co.za/today/ucm/ it is indicated that LTE is available for my home and the SmartBroadband Uncapped Wireless deal is available for me however when I go to complete the application form and receive a call from the Call Center I am advised the service is NOT avaialable for me and I need to go to http://www.telkom.co.za/today/unlimited-broadband/ which shows that my home is not covered for the LTE service. </p> <p> </p> <p>I then logged a complaint via the email service and my coversation with the chats/customer service email team advise me "Thank you for the email, there is coverage is in your area. I do apologize for the inconvenience caused". I further probed into what steps do I take next and I'm advised to send an email to the sales department which I have done and when I receive a call again from Telkom I am advised they cannot offer me the uncapped deal, they can only offer me the capped packages. The logic the agent uses is that there is only a handful of the uncapped packages avaialable however if I use their own site and click on a random section in my area there are still 47 spaces left to get the uncapped deal. </p> <p> </p> <p>I honestly cannot fathom the logic of this company and the fact that their own agents, their website and their departments contradict each other and to me it appears that no one has the slightest clue as to whats happening. </p> <p> </p> <p>Dealing with Telkom always leaves me frustrusted and this time around I needed to vent it out on another forum as I cannot deal with the incompetence. </p>