Telkom, the #1 worst customer service company!

<p>Telkom don't even deserve a star on this review.</p> <p> </p> <p>The landline that I am trying to cancel is on my wife's name. We have been trying to cancel our landline with telkom since March. We currently almost at the end of May and still our landline is still not cancelled and we are required to pay telkom for something that we are not using as we have moved to a differened residence. </p> <p> </p> <p>I have send a mail with the cancellation form attached on the 22nd of March. We received a sms that their is a 30 days cancellation period. Well, it is now 2 months and still no cancellation and payment is required. I have also gone in store to cancel but the staff direct you to call telkom. When I call telkom you have to wait very long to get through to speak to a consultant. Once you get through to a consultant, the consultant directs you to a different depart and that department directs you to a different department etc...... the bottomline is that you wasting your time, it's either they can't help you or don't want to help you or don't know what you are enquiring about. It's very fraustrating as time is very valuable and you have much better things to do. I am still struggling to cancel my landline with telkom. </p> <p> </p> <p>I will not recommend anyone or advise anyone to do business with telkom. I will rather advise people to use alternatives to avoid Telkom. </p> <p> </p>