Telkom that can’t communicate!

How are you Telkom and be the poorest communicator at the same time?

I have a fibre contract with Telkom. During the third week of March 2024 my service was suspended. I called them and they informed me that the monthly instalment had increased and I had been behind with payments. I asked why they had not communicated and they told me that they do not notify clients. I guess we have to study their invoices anticipating an increase every month. The agent I spoke to adjusted my instalment to update my debit order amount.

On the 6th of April my service got suspended again. I called them to find out why my debit order was not adjusted as agreed upon. The agent told me that the changes to my debit order will take effect in April. I again asked why didn’t they inform me. Just as the first agent, he was willing to spend as much time as I allowed to be argumentative instead of offering a solution. Telling me I should have checked the invoice. Be mindful of the fact that I had not received the invoice at the time of the call reflecting that I owe them R55. And I had fixed the issue of being debited correctly in my previous call. Basically I am being punished for their snail pace in ensuring that I am debited correctly. I am still not reconnected despite paying the outstanding amount because they take 48 to 72 hrs to reconnect. Talk about stone age technology.

The poor customer service has made my experience worse! Please if there are better fibre companies do let me know!

Telkom should remove the Kom from its name they clearly lack basic communication skills.