Telkom that always advises customers that debited orders was missed and expects extra money before they decide to open there lines only if extra payment is made which is 🤢

Where do i start, so every month on the 1st telkom debits but in october or November apparently they always have glitches when payment should be taken. Never was ever in arears and made the very next day 1 november 2025 eft payment because apparently the payment rejected and i never saw on my account or statement that they tried to take the payment so whose fooling who? Spoke to the first agent that dropped the line kholiwe thanjekwayo when i was awaiting a email from her then spoke to the next agent ntsako majozi which said he will escalate the matter but it will take 3 business which i understand the process however he then advised that if i were to make payment of r300 and something he can activate my mobile line then i kept asking why should i pay more when i made on the 1st november 2025 payment of r1076 and it reflected on my statement on the 3rd novemeber 2025 into there absa account. Then he kept going back and fourth and yet still waiting to speak to a team leader or superior which i am now total of 1 hour on the line. Eventually they pit off again because they dont have prove ive ever been in arears and will be taking this matter further with proof i have on my end. Why are you doing this to people apparently my arears amount on my statement refleted to be paid on the 1st december 2025 now r1991.16. As much right as i have to speak to a superior they keep me on hold and he confirmed that he will put me through yet no one on the line as yet. Simple question why do i have to pay r300 odd of as the advisor ntsako told me to put my line back on when im not behind and second of all no payment was attempted to be taken on the 1st novemeber 2025. I cant wait till my contract ends id rather be with vodacom or cell c as there customer service is way better. Almost 2 hours later and yet still waiting on a superior. What the actually helly😅 no answers for trying to suck more money out of a loyal customer??? How do i work and do my side business as a event organiser?? I understand the process once again is 3 business days but to tell me to pay r300 odd to activate it why?? Pathetic and disgusting 🤢 from telkom. Whom ever is in this customer service of telkom cape town, i wont be leaving this matter like this as i am coming for you and see how the law will play out to my outcome👍 lets see if the law will be fair🤧 please hire people that are less sarcastic on the call and actually gives customers the service of respect and stop throwing a blind eye because your agents need more training and i believe there are some that goes above and beyond but this behaviour of your customer service 🤬 nqobile is the superior just before i wanted to hang up and apparently she cant find my payment but the reference number i provide etc does show is correct so whose lying to who🤣 you guys are really a joke to be honest.