Telkom - testing a fault for 5 days - how ?

It's been 5 days since I logged a fault with my ADSL line with Telkom.

They dont call, send notifications and calling 10210 has resulted in unnecessarily wasted airtime only to hold and be told that the problem is in the testing center. Funny how i could log onto the router and see that the dsl link was down within a couple of seconds but it takes them 5 days and they still haven't even sent the technician out to me.

contacting the online chat i only get told the fault will be attended to.... Telkom is really beginning to drop the ball it maybe time to move to another service provider if this is the treatment we receive.