Telkom Terrors

On 6 Nov 2020 I informed Telkom that I had no connectivity on my data contract. A technician was sent out on the 8 Dec 2020, however he could not resolve the issue. I followed up on the 15th Dec and spoke with Nompumelelo who confirmed a case was opened. They were waiting for tech report. I followed up again on 18 Jan 2021 and spoke with Portia who was going to escalate the matter. On 22 Jan the same story with Zipho. They could not cancel the contract without charging a penalty as the tech report still not in. On 8 February 2021 I spoke with Penelope who checked with manager. They offered to cancel if I paid for the wifi device. I refused. She sent an e-mail to tech dept for feedback. No response. I called Telkom again on 16th Feb and spoke with Mapule who escalated the issue of no connection on a 'data only' contract. There has still been no joy! My reference ***1. I ask only that Telkom cancel my contract ASAP with NO PENALTY and refund my money during this time they have been making me run from pillar to post. My son uses this contract for study purposes and time is now of essence as he returns to varsity in March.