Telkom Terrors

I have had a very bad experience with Telkom over the last few days.

I have a credit limit on my ADSL account of an amount of R1500, apparently when the account reaches close to that amount their automatic system suspends the account (bear in mind this was never communicated to me). I previously had an issue with a suspension due to my debit order date so I changed it. They charged me a pro rata amount for changing the date, this also was not communicated to me. Now this month I am being billed a reconnection fee from June and this added to the credit limit being at it's end. I paid an amount of R400 on Friday 7/9/18 to lift the suspension. I have spoken to about 20 different consultants and they have all told me different things... We will escalate this - the account is active - we are not sure why there is a problem. I am aware that the consultants have nothing to do with the processes of the automated system but they were ALL useless in that none of them actually gave me any insight as to what was happening on my account.

I have now been without WIFI at home for 5 days, which has caused me to have to buy an extra data bundle on my phone as I run a small business from home.

Not only is my account still suspended/deactivated - they are now telling me that the amount owing is to be paid in full so that the suspension can be lifted. Please note that my debit order date is the 15th and we have yet to reach that date...

Needless to say, this is my second issue with Telkom and it has not been pleasant. I am beyond frustrated and exhausted of phoning the call centres who have *********** staff who have either no care in the world about their jobs or haven't received adequate training in customer relations.

I am going to cancel my account and move over to an ISP who can actually help me when I need them.

Telkom, you have honestly outdone yourself in being the worst ISP I have ever had the displeasure of dealing with.