TELKOM TERROR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I cancelled my internet line on 18 September 2020 as I was moving home (this was the second time I had cancelled it) (ref 109120/09/18 // ***A) I was billed for the extra internet line and again made queries. Nothing changed. Contrary to being told that my account would be credited as it was their fault for not cancelling the line. On 15th January 2021 as nothing had changed, I personally went into Telkom Cresta and queried why my line hadnt been cancelled. I was told again that this was Telkom's error and I had nothing to worry about as they would refund me for the extra that I had been paying. I was again given a reference number (6/56340) and also attempted to update my address. This too was not changed. On the 28 May 2021 I again personally went into Cresta Telkom and spoke to a very unpleasant gentleman by the name of Muhammed who apparently logged a call and assured me that someone from billing would call me back within 5 mins - I am yet to receive any call from Telkom or any refund. I received an sms this morning informing me that my account was outstanding and that I must pay the outstanding amount. To my GREAT HORROR I see that my account has still not been rectified!!!! I called 10210 and spoke to Nothenba Ntatayi earlier today (28 June 2021) and was informed that she didnt want to cancel any lines in case they were the wrong ones, and I must contact Vumatel to get the correct details - Surely after a year of billing me, you should know what the hell is going on. This lady was unable to give me a reference number and clearly appeared more concerned about her points to gain than to assist a client. I am moving again at the end of August, and I dread to know what Telkom will have up their sleeves with my account now???????? IF I stay with Telkom and move to a new property, will they then start charging me for another extra line. I cannot believe how *********** Telkom is, especially in view of them being a "telecommunications" company!! I have always been faithful to Telkom as I have never had bad service, even after colleagues of mine have said how useless they were, I stood my ground and stayed with them. What a big mistake. I have been paying an incorrect telephone account for nearly a year and NOBODY WILL HELP ME nor RECTIFY THE PROBLEM. Seriously, how on earth can you get away with *****ing from your faithful clients - I AM DUE A REFUND!!