Telkom Terror

I went into the store last week to report my phone ******. I was referred to contact the call center. The was empty no clients in sight....obviously due to the pathetic service. I asked the girl to please call from the store due to having no handset at the time. The staff was looking for the store phone for more than 10 minutes. They eventually found the phone and I was put on hold for 20 minutes. I then got the IMEI number from the assistant and called the call center. I then get the told the store captured the incorrect IMEI number when I got the phone<br> more than a year ago. I hold on for more than 20 minutes again for and was told again the store captured the incorrect details......I am now paying for a phone that was ****** due to Telkom staff incompetence.