Telkom terrible services and incompetence

Telkom Fibre ADSL line has been off for a over a week now, I've called the Telkom helpline but none of the agents or technician seem to help, what I hate the most is that everyone promises that the services will be up and running within 15 minutes but nothing, until I was advised to go to a Telkom shop the agent emphasised that any shop would help, the first shop I went to, I was told that they can't help me because they don't have the necessary equipment I then went to a second shop and now I am being told that they don't know if the store technicians will come today and even if they do they might not help me, and no reason can be given for this and that I must now go to another store. A week has gone by without the Internet but when the month ends I'll be expected to pay a full amount for my Internet