Telkom - Terrible service (online upgrade order)

Currently experiencing the worst customer service with Telkom. I ordered a device online (upgrade) and when the driver delivered the parcel I opened it because it was too light for a box that has a phone . The box only had a sim card so I sent it back with the courier.

The courier has confirmed that they returned the parcel to Telkom and their system shows that when the box was weighed before being sent out for delivery it was very light indicating that it never had a phone. This took place on the 21st of October and Telkom has not said a word to me.

Whenever I call in i get told this is still under investigation and there's no one I can contact directly so I have to keep speaking to different agents , repeating the same story with no outcome.

This has to be the worst service ever!