Telkom / terrible service ever

Here is my story 19 Dec 2021, been cut off no internet due to late payment Do payment 22 dec , phone to get connected , Waiting for payment 24 hr to 48 hrs 24 dec got told the payment reflects and the service contract is been cancelled due to package does not exist anymore and to old , I need to re-apply to be reconnected, I do the procedure to get new package , never got my ref number was cut off , but they did confirm I will receive sms with ref nu, it will take 10 to 15 days to do the new reconnection Waiting after new year Phone again in the new year 3rd Jan2022 follow up had to phone 5 times to get eventually to a consultant, was cut off again before ref number 4th jan 2022 follow up again trying to get the ref number form the previous times, Confirmed *** got told 7 days to 10 days for technician to make contact with me to arrange to come out to premises to get the new package connected Waiting again 11th Jan 2022 to follow up , ( no sms received from technician to come to premised no nothing) , 11th jan 2022 time 16:45 spoke to a Nicole , got hold of the reference asking me for the VT number , told her they never gave me on the 4th jan a VT number she supplies me with a VT number ref VT/OB/PR/0382 , confirmed again will receive sms , & technician will make contact to get the new package connected on site And then I also receive my new Tax invoice billing me for the so called cancelled package , for December 2021 to Jan 2022, that I never had fibre use off, I send email received ref #_*** (Telkom invoice has been received ) and also received and new updated invoice where they have credited me , so I am -R986.46 on my account balance , Following up again on ref ***2 , phone again the 101210 call center after 5 conversations with consultants and been cut off in the middle of conversation , I spoke to a consultant , she explained and confirmed there is nothing loaded for me on the system , it seems that all the ref numbers and new package I have been applying for has disappeared , She suggested me to go to a Telkom store, I went to Carnival mall Telkom store arrived on the 15th January 2022 , time 13:49, ticker number 79, waited over an hour, got to the consultant she check the system and could not get my ref number : ***2, and then told me to go home get all my documents like 3 months statements, proof of residential , ID , and ,and, and, I was so upset told her I will not , she needs to get me an supervisor or manger to assist , I will not leave the store before I get assisted, she then called mr. Ally Matthews, I took all my details my ref number and the VT number , he promised me to follow up on the query and will let me know by Tuesday the 18th January 2022, he also gave the store number 011 919 – 0169 to phone him, till this day I have not heard from him , I have tried to call the number 011 -*** so many times and no answer

Now I have had this with Telkom, the badest provider off all times, I am so fed up , I actually want to take this further , there is now service , the call centres as the badest service you can think off, and then the store service , promises and never get any feedback,

I need answers or help, I am thinking of going to Afrihost , for better service, shall I go to carte Blanche , and get attention with them or any other new paper to get your attention

Or will it be just another complaint