Telkom - Terrible Service & Communication

My ADSL line speed dropped from 2048 to 1277 kbps 3 weeks ago & the line became unstable - d/c every few hours & struggling to r/c. Fault was logged & only 2 weeks later did I hear from a technician, who promised to \think about\" the problem & come back to me. Nothing. Next day he shows up WITHOUT CALLING AHEAD to let me know. Checked for the WRONG issue, said everything was fine, left & closed the call.<br> <br> I kept the ticket open with WebAfrica to again escalate to Telkom. Today (18.03) ANOTHER technician shows up without calling ahead. I had to rush home from work when my landlady called to say they were on their way out & Telkom was there. Apparently he felt it was not necessary to let me know he was coming since he was working on another fault in the same street. He's now still \"investigating\" the issue.<br> <br> It is utterly unacceptable that a customer has to wait more than 2 weeks to hear anything about their fault & then just have people showing up without prior notice. Like most people I need to work for a living, I can't just sit at home every day & wait (hope/pray) for a technician to arrive. Now I'm again playing the waiting game to see if/when the technician comes back.<br> <br> "