Telkom Terrible Service

So firstly, I am utterly disgusted by the service I have received from Telkom. When my contract expired and left me unemployed and needed someone to help me, I went on Facebook, I tried calling, I couldn’t make contact. No one called me back until I had to make a threat to go to Hello Peter.

It took them 2 weeks to call me after making them aware that I might miss a payment but I will make payment the next month due to getting a new job, Telkom suspended my account quicker than them ever helping anyone!!!!

I made a 2k payment to the reference THEY GAVE ME AND THEIR BANKING DETAILS AND NOW NO ONE CAN LOCATE MY PAYMENT AND MY SERVICE IS STILL SUSPENDED, I PROBABLY CALLED TELKOM 38 times in 3 days to get this resolved and even sent PROOF OF PAYMENT TO THEIR USELESS BACK OFFICE TEAM AND TO AN AGENT ON THE PHONE. But no her shift was ending so she couldn’t get my stuff resolved !!

This is the worst network provider to ever exist, I will never and I repeat NEVER EVER MAKE USE OF THEM AGAIN AND NEVER SPEAK SO HIGHLY OF THIS COMPANY LIKE I USED TO WHEN I “WAS MAKING CONSISTENT” payments. They offer you no help when you need them.

All their agents are trained to say it can take up to 48 hours, I’m going into my 96 hours of waiting for my payment to be allocated to my account !!!!

Useless I tell you, useless.