Telkom terrible service and communication

I would just like to mention my utter disappointment about the service that we've been receiving from Telkom. Such a huge service provider that's been unable to provide a service. Our landline suddenly got disconnected and a call was logged on their website. A technician came out the same day who said he will be coming back the following day to replace a missing part. The same day I also received an sms stating that the issue was resolved. It never was and when I did a follow up 3 weeks later was told to log a new call, which I did. During this period my mother was called and offered the new wireless handset. A week ago I followed up on the second technical fault where the consultant told me that the cable will not be replaced without anyone providing any feedback. On the outstanding order for the new handset the sales department said they do not have record of this order and will forward a new request for sales to call back. I am shocked that nothing happened on 3 occasions and everyone failed to provide constructive feedback. I just feel service providers should stop feeling that they do the clients any favours and just do what a client actually pays for.