Telkom TERRIBLE SERVICE

Can't link business line to my online profile. Get msg "We could not identify you as a valid contact for this service on this account." No help to resolve. Only alternative: Sent business line cancellation to "***" on 06/12/2019. They deleted my email on 15/12/2019 without reading. 2. The application was resubmitted on 15/12/2019 - no response. 3. I visited the Mall of Africa Telkom branch - the TELKOM representative advised me to forward her my application which she offered to send to the Business Line Cancellation Dept. She confirmed doing so on 23/12/2019- no official Telkom response. 4. Tried to query my application on above Telkom email on 06/02/2020 - mailbox full - Telkom therefore unreachable. In the meantime - account handed over for debt collection and they keep calling + I am still receiving new bills. UNFAIR and UNREASONABLE SERVICE from Telkom.