Telkom terrible service

I have been to 3 different stores, Menlyn Mall, The Grove and Centurion mall. I need to get a sim swap done and no one is able to assist me since the 08 of Feb. Additionally i visited the stores multiple times to be told I cannot be helped due to system issues. This is absolutely unacceptable and I hope I can be assisted as soon as possible. I have tried calling the stores multiple times to find out if they are now able to assist after the manager had advised to call the store before coming again. However no one answers these lines. This is unacceptable as i need to resolve my personal issues. Both lines are called muliple times but no answer. Telkom Menlyn Mall lines: (012 365 390), Telkom The Grove lines: ***) Additionally I called the call center in order to obtain information if I can visit the store to do so and they cannot confirm if the system is online I require this issue to be resolved at soonest.